Frequently Asked Questions

Everything you need to know about your Aurel beauty experience.

How long does shipping take within Singapore?

We offer standard delivery within 2-4 business days. Express next-day delivery is also available for orders placed before 12 PM SGT.

Are your beauty products authentic?

Absolutely. Aurel Singapore sources directly from authorized distributors and brand owners to ensure 100% authenticity and freshness for every product.

What is your return policy for skincare items?

Due to hygiene reasons, we only accept returns for unopened and sealed products within 14 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

Currently, we primarily serve customers within Singapore. However, we can arrange international shipping to selected countries upon special request via our contact form.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and local payment options including PayNow and GrabPay.

How can I track my order status?

Once your order is dispatched, you will receive an email notification containing a tracking link and a unique tracking number to monitor your delivery in real-time.