Returns & Exchanges

At Aurel Singapore, we prioritize your skin's health and satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy for unopened products in their original packaging.

1

Initiate Your Request

Contact our support team at support@aurel.sg within 14 days of receiving your order, providing your order number and reason for return.

2

Quality Inspection

Ensure the beauty products are unused, unopened, and have the original security seals intact to qualify for a full refund or exchange.

3

Pack and Ship

Securely package your items to prevent damage during transit and send them to our Singapore fulfillment center using a trackable mailing service.

4

Refund Processing

Once our team verifies the condition of the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing